Payment & Shipping
Royal Plaza Store Hours
Saturday-Thursday: 9:00 am to 10:00 pm
Friday: 3:30 pm to 11:00 pm
At this time, we accept payment by cash and credit card in our store. For our online orders, we accept payment by credit card (Visa, Mastercard, American Express).
Ordering and Shipping
Our main branch in Qatar is located in Royal Plaza on Al Sadd Street (click here for a map). You're welcome to stop by to shop with us in any of our locations! You can also place your order online and pick it up in our Royal Plaza location, and for orders of 150 QR or more, have it delivered to you for FREE in 2 business days.
Most orders received by 6:00 am will be available for delivery in 2 business days.
Incorrect Address/Undeliverable PackageIf the address supplied is incorrect and/or none is available to receive your order, your order is deemed undeliverable and it will be returned to our store. If this happens, please call us to arrange for an additional delivery or to collect in the store. We are glad to ship it to you again however you will need to pay for shipping again.
Shipping Options Within Qatar
Click & Collect (Royal Plaza Basement Parking): No Charge
-Ready in about 1 business hour after placing order. We will contact you when your order is ready.
Click & Collect Hours
Friday: 8-10:00 pm
Collect from Sensory Souk (Royal Plaza, Al Sadd): No Charge
-Ready in about 1 business hour after placing order. We will contact you when your order is ready. Collection point: Basement parking of Royal Plaza.
Delivery in Qatar: No Charge (min. order 150 QR)
-Free delivery on orders of 150 QR+ (We deliver to your door within 2 days of you order.)
Delivery in Qatar (Doha): 35 QR (orders under 150 QR)
-35 QR delivery charge on orders under 150 QR (We deliver to your door within 2 days or less.)
Delivery in Qatar (Al Khor/Al Wakra): 50 QR (orders under 100 QR)
-50 QR delivery charge on orders under 150 QR (We deliver to your door within 2 days or less.)
International Shipping OptionsWe ship to most countries in the world using DHL including Kuwait, Bahrain, UAE, Lebanon, Egypt, Saudi Arabia and Oman. After you place your order, we will update you with a shipping confirmation and tracking information so that you know where your package is at all times.
Shipping prices are determined by order weight and destination. To get an idea of the shipping price for a specific order, shop for the products in our store, add them to your basket, and click 'cart'. Enter your delivery address and you can view shipping options and their prices in the "Shipping Calculator" section of your shopping cart.
Customs and Duty Tax on International OrdersAll items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. If duties and taxes are assessed, they are collected from the recipient. SensorySouk.com is not responsible for any customs, duty or other fees associated with international shipments, nor do we receive any money assessed or collected at the time of delivery.
All Shipping Options
|Destination||Transit Time||Shipping Price|
|Doha, Qatar||Pick up (collect from the Sensory Souk store) or Click & Collect (collect from Royal Plaza): Usually ready in 1-2 business hours||
|Doha, Qatar||Delivery: 2 Business Days||Free (orders 150 QR +)|
|Doha, Qatar||Delivery: 2 Business Days||35 QR (orders 5 QR-149 QR)|
|Al Khor/Al Wakra, Qatar||Delivery: 2 Business Days||50 QR (orders 5 QR-149 QR)|
|Oman||3-5 Business Days||Based on destination + weight, calculated/charged at checkout|
|Kuwait||3-5 Business Days||Based on destination + weight, calculated/charged at checkout|
|UAE||3-5 Business Days||Based on destination + weight, calculated/charged at checkout|
|Egypt||3-5 Business Days||Based on destination + weight, calculated/charged at checkout|
|Other Countries||3-8 Business Days||
Based on destination + weight, calculated/charged at checkout