Payment & Shipping

After you have clicked "Pay," your order begins to process and you cannot make any online changes to your order. To update the billing address, shipping address, item quantities, etc. or cancel your unshipped order, please call our customer service department at +974 5512-3374. Most orders process quickly and can enter the shipping process within minutes.

Important: Orders that have entered the shipping process cannot be modified.

Back Orders

Incorrect Address/Undeliverable Package

If the address supplied is incorrect and/or your package is deemed undeliverable by the shipping carrier, it will be returned to our warehouse.  When it arrives, you'll be contacted by a customer service agent and asked to give us a new address. We are glad to ship it to you again however you will need to pay for shipping again.  If you would rather not pay shipping again, we will gladly refund the purchase price, minus the original shipping price.

Shipping Options

Shipping times indicated below are from the time orders are shipped. These times are only an estimate provided by our carriers. We strive to process orders quickly to get them to you as soon as possible. Once a package enters a mail system we have no control over delays that might take place. We do, however, work diligently to keep you updated on the status of your shipment via email updates.

Shipping prices are determined by order amount and destination. To get an idea of the shipping price for a specific order, shop for the products in our store, add them to your basket, and click 'cart'. You can view shipping options and their prices in the "Shipping Calculator" section of your shopping cart.

Within Qatar

Collect from our Sensory Souk Store (Royal Plaza, Al Sadd)

Collect from the back entrance of Royal Plaza, Al Sadd

International

We ship to most countries in the world including Kuwait and Oman.  However, due to the blockade imposed on Qatar, at the moment, we are not able to ship to UAE, Bahrain, Saudi Arabia, and Egypt.  After you place your order, don't worry, we'll keep it safe and sound while we calculate the shipping price.  Once we have that, we will contact you with the amount and will send you an electronic invoice to submit payment.  Once payment is received, your order will be shipped to you.  We will update you with a shipping confirmation and tracking information so that you know where your package is at all times. 

Customs and Duty Tax on International Orders

All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. If duties and taxes are assessed, they are collected from the recipient. SensorySouk.com is not responsible for any customs, duty or other fees associated with international shipments, nor do we receive any money assessed or collected at the time of delivery. 
Shipping prices:

Destination	Transit Time	Price
Doha, Qatar	Curbside Collect (collect from the back door of Royal Plaza): Usually ready in 1 hour	Free
Doha, Qatar	Collection (collect from the Sensory Souk store): Usually ready in 1 hour	Free
Doha, Qatar	Delivery: 1 Business Day	Free (min. order 200 QR)
Oman	5 Business Days	calculated and billed at time of shipping
Kuwait	5 Business Days	calculated and billed at time of shipping
India	5 Business Days	calculated and billed at time of shipping
Pakistan	5 Business Days	calculated and billed at time of shipping
Other Countries	depending on location	calculated and billed at time of shipping