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Payment & Shipping

Royal Plaza Regular Store Hours
Saturday-Thursday: 9:00 am to 10:00 pm
Friday: 3:30 pm to 11:00 pm

Landmark Mall Regular Kiosk Hours
Saturday-Wednesday: 10:00 am to 10:00 pm
Thursday: 10:00 am to 11:00 pm
Friday: 1:00 pm to 11:00 pm

Payment

At this time, we accept payment by cash and credit card in our store. For our online orders, we accept payment by credit card (Visa, Mastercard, American Express).

Ordering and Shipping

Our main branch in Qatar is located in Royal Plaza on Al Sadd Street (click here for a map). You're welcome to stop by to shop with us in any of our locations!  You can also place your order online and pick it up in our Royal Plaza location, and for orders of 100 QR or more, have it delivered to you for FREE in 2 business days.

Most orders received by 6:00 am will be available for delivery in 2 business days.

After you have clicked "Pay," your order begins to process and you cannot make any online changes to your order. To update the billing address, shipping address, item quantities, etc. or cancel your unshipped order, please call our customer service department at +974 5512-3374. Most orders process quickly and can enter the shipping process within minutes.
Important: Orders that have entered the shipping process cannot be modified.
Back Orders
From time to time our products are sold out and our warehouse is waiting for new stock to arrive.  We call these products back-ordered.  If you place an order for products, including one that is back-ordered,  we will ship the products we have in stock and send the back-ordered item(s) when they become available.   Back-ordered items are shipped to you at no extra shipping cost.
Incorrect Address/Undeliverable Package
If the address supplied is incorrect and/or none is available to receive your order, your order is deemed undeliverable and it will be returned to our store.  If this happens, please call us to arrange for an additional delivery or to collect in the store.  We are glad to ship it to you again however you will need to pay for shipping again. 

Shipping Options Within Qatar

Click & Collect (Royal Plaza Basement Parking): No Charge
-Ready in about 1 business hour after placing order. We will contact you when your order is ready.

Click & Collect Hours
Saturday-Thursday: 11am-9pm
Friday: 8-10:00 pm

Collect from Sensory Souk (Royal Plaza, Al Sadd): No Charge
-Ready in about 1 business hour after placing order. We will contact you when your order is ready. Collection point: Basement parking of Royal Plaza.

Collect from Sensory Souk (Landmark Mall): No Charge
-Ready in about 2 business hours after placing order. We will contact you when your order is ready. Collection point: Landmark Mall entrance at Wooden Bakery

Delivery in Qatar: No Charge (min. order 100 QR)
-Free delivery on orders of 100 QR+ (We deliver to your door within 2 days of you order.)

Delivery in Qatar (Doha): 35 QR (orders under 100 QR)

-35 QR delivery charge on orders under 100 QR (We deliver to your door within 2 days or less.)

Delivery in Qatar (Al Khor/Al Wakra): 50 QR (orders under 100 QR)

-50 QR delivery charge on orders under 100 QR (We deliver to your door within 2 days or less.)

International Shipping Options
We ship to most countries in the world using DHL including Kuwait, Bahrain, UAE, Lebanon, Egypt, Saudi Arabia and Oman.  After you place your order, we will update you with a shipping confirmation and tracking information so that you know where your package is at all times.
 
Shipping times indicated below are from the time orders are shipped. These times are only an estimate provided by our carriers. We strive to process orders quickly to get them to you as soon as possible. Once a package enters a mail system we have no control over delays that might take place. We do, however, work diligently to keep you updated on the status of your shipment via email updates.

Shipping prices are determined by order weight and destination. To get an idea of the shipping price for a specific order, shop for the products in our store, add them to your basket, and click 'cart'. Enter your delivery address and you can view shipping options and their prices in the "Shipping Calculator" section of your shopping cart.
Customs and Duty Tax on International Orders
All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. If duties and taxes are assessed, they are collected from the recipient. SensorySouk.com is not responsible for any customs, duty or other fees associated with international shipments, nor do we receive any money assessed or collected at the time of delivery.

 

 

All Shipping Options
Destination Transit Time Shipping Price
Doha, Qatar Pick up (collect from the Sensory Souk store) or Click & Collect (collect from Royal Plaza or Landmark Mall): Usually ready in 1-3 business hours

 

Free
Doha, Qatar Delivery: 2 Business Days Free (orders 100 QR +)
Doha, Qatar Delivery: 2 Business Days 35 QR  (orders 5 QR-99 QR)
Al Khor/Al Wakra, Qatar Delivery: 2 Business Days 50 QR  (orders 5 QR-99 QR)
Oman 3-5 Business Days Based on destination + weight, calculated/charged at checkout
Kuwait 3-5 Business Days Based on destination + weight, calculated/charged at checkout
UAE 3-5 Business Days Based on destination + weight, calculated/charged at checkout
Egypt 3-5 Business Days Based on destination + weight, calculated/charged at checkout
Other Countries 3-8 Business Days

Based on destination + weight, calculated/charged at checkout
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