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Payment & Shipping

Store hours: 

Saturday-Thursday: 9:00 am to 9:00 pm
Friday: 4:00 pm to 9:00 pm
Shop 24/7 at www.SensorySouk.com

How can you get your order?
-Pick up in the Sensory Souk store (FREE)
-Free delivery on orders of 250 QR+ (We deliver to your door within 3 days.)

-35 QR delivery charge on orders under 250 QR (We deliver to your door within 3 days.)

Payment

At this time, we accept payment by cash and credit card in our store. For our online orders, we accept payment by credit card (Visa, Mastercard, American Express). If you are located outside of Qatar, kindly send an email to Info@SensorySouk.com to request payment and delivery options. 

Ordering and Shipping

Our store in Qatar is located in Royal Plaza on Al Sadd Street (click here for a map). You're welcome to stop by to shop with us!  You can also place your order online and pick it up at the store, and for orders of 250 QR or more, have it delivered to you for FREE in 3 business days.

Most orders received by 6:00 am will be available for delivery in 3 business days.

After you have clicked "Pay," your order begins to process and you cannot make any online changes to your order. To update the billing address, shipping address, item quantities, etc. or cancel your unshipped order, please call our customer service department at +974 5512-3374. Most orders process quickly and can enter the shipping process within minutes.
Important: Orders that have entered the shipping process cannot be modified.
Back Orders
From time to time our products are sold out and our warehouse is waiting for new stock to arrive.  We call these products back-ordered.  If you place an order for products, including one that is back-ordered,  we will ship the products we have in stock and send the back-ordered item(s) when they become available.   Back-ordered items are shipped to you at no extra shipping cost.
Incorrect Address/Undeliverable Package
If the address supplied is incorrect and/or noone is available to receive your order, your order is deemed undeliverable and it will be returned to our store.  If this happens, please call us to arrange for an additional delivery or to collect in the store.  We are glad to ship it to you again however you will need to pay for shipping again. 
Shipping Options (for deliveries outside of Qatar)
Shipping times indicated below are from the time orders are shipped. These times are only an estimate provided by our carriers. We strive to process orders quickly to get them to you as soon as possible. Once a package enters a mail system we have no control over delays that might take place. We do, however, work diligently to keep you updated on the status of your shipment via email updates.

Shipping prices are determined by order amount and destination. To get an idea of the shipping price for a specific order, shop for the products in our store, add them to your basket, and click 'cart'. You can view shipping options and their prices in the "Shipping Calculator" section of your shopping cart.
Within Qatar

Collect from Sensory Souk (Royal Plaza, Al Sadd)
-4 business hours after placing order (if received before 4:00 pm): FREE

Delivery in Qatar: FREE (min. order 250 QR)
-Free delivery on orders of 250 QR+ (We deliver to your door 3 days after you order.)

Delivery in Qatar: 35 QR (orders under 250 QR)

-35 QR delivery charge on orders under 250 QR (We deliver to your door within 3 days.)

 

International
We ship to most countries in the world including Kuwait and Oman.  After you place your order, don't worry, we'll keep it safe and sound while we calculate the shipping price.  Once we have that, we will contact you with the amount and will send you an electronic invoice to submit payment.  Once payment is received, your order will be shipped to you.  We will update you with a shipping confirmation and tracking information so that you know where your package is at all times. 
Customs and Duty Tax on International Orders
All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. If duties and taxes are assessed, they are collected from the recipient. SensorySouk.com is not responsible for any customs, duty or other fees associated with international shipments, nor do we receive any money assessed or collected at the time of delivery. 
Shipping prices:
Destination Transit Time Price
Doha, Qatar Pick up (collect from the Sensory Souk store): Usually ready in 4 business hours

 

Free
Doha, Qatar Delivery: 3 Business Days Free (orders 250 QR +)
Doha, Qatar Delivery: 3 Business Days 35 QR  (orders 10 QR-249 QR)
Oman 5 Business Days calculated and billed at time of shipping
Kuwait 5 Business Days calculated and billed at time of shipping
India 5 Business Days calculated and billed at time of shipping
Pakistan 5 Business Days calculated and billed at time of shipping
Other Countries depending on location calculated and billed at time of shipping
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