Payment & Shipping
Payment
At this time, we accept payment by cash and credit card on orders collected within Qatar. If you are located outside of Qatar, kindly send an email to Info@SensorySouk.com to request payment information.
Shipping
On January 1, 2019, we opened our first store in Qatar (Royal Plaza on Al Sadd Street)! You're welcome to stop by to shop with us or you can order online and collect at the store or at Child Development Center in West Bay.
Most orders received by 7:30 pm AST will be available for collection in 1 business day. Our delivery service is not available at this time.
Important: Orders that have entered the shipping process cannot be modified.
Back Orders
From time to time our products are sold out and our warehouse is waiting for new stock to arrive. We call these products back-ordered. If you place an order for products, including one that is back-ordered, we will ship the products we have in stock and send the back-ordered item(s) when they become available. Back-ordered items are shipped to you at no extra shipping cost.
Incorrect Address/Undeliverable Package
If the address supplied is incorrect and/or your package is deemed undeliverable by the shipping carrier, it will be returned to our warehouse. When it arrives, you'll be contacted by a customer service agent and asked to give us a new address. We are glad to ship it to you again however you will need to pay for shipping again. If you would rather not pay shipping again, we will gladly refund the purchase price, minus the original shipping price.
Shipping Options
Shipping times indicated below are from the time orders are shipped. These times are only an estimate provided by our carriers. We strive to process orders quickly to get them to you as soon as possible. Once a package enters a mail system we have no control over delays that might take place. We do, however, work diligently to keep you updated on the status of your shipment via email updates.
Shipping prices are determined by order amount and destination. To get an idea of the shipping price for a specific order, shop for the products in our store, add them to your basket, and click 'cart'. You can view shipping options and their prices in the "Shipping Calculator" section of your shopping cart.
Within Qatar
Collect from our Sensory Souk Store (Royal Plaza, Al Sadd) (same business day): Free
Collect from Child Development Center (West Bay): Free
-Orders received Sunday-Saturday will be available for collection from Child Development Center (West Bay) on Monday after 3:00 pm.
International
Due to the blockade imposed on Qatar, at the moment, we are not able to ship to the following countries: UAE, Bahrain, Saudi Arabia, and Egypt.
After you place your order, don't worry, we'll keep it safe and sound while we calculate the shipping price. Once we have that, we will contact you with the amount and will send you an electronic invoice to submit payment. Once payment is received, your order will be shipped to you. We will update you with a shipping confirmation and tracking information so that you know where your package is at all times.
Customs and Duty Tax on International Orders
All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. If duties and taxes are assessed, they are collected from the recipient. SensorySouk.com is not responsible for any customs, duty or other fees associated with international shipments, nor do we receive any money assessed or collected at the time of delivery.
Shipping prices:
| Destination | Transit Time | Price |
| Doha, Qatar | Collection: 1 Business Day | Free |
| Kuwait | 5 Business Days | calculated and billed at time of shipping |
| India | 5 Business Days | calculated and billed at time of shipping |
| Pakistan | 5 Business Days | calculated and billed at time of shipping |
| Other Countries | depending on location | calculated and billed at time of shipping |