FAQ

1. Where is my Order?

Your order will be delivered within 2 business days.

2. What is your return and exchange policy?

We want you to be happy with your Sensory Souk purchase! If you'd like to return or exchange items purchased through our website, please e-mail us at orders@sensorysouk.com or contact us at +974 5512 3374 with the following details:
 » order number and date
 » item(s) name you wish to return (item name, barcode, quantity and photos)
 » reason for return

 Once we receive this information, we will email you a return-authorization approval.

Products purchased through SensorySouk.com may be returned within 15 days of delivery for a refund, minus your original shipping charge.

 Returned products must be:
 » in their original packaging with barcode
 » in their original, unused condition
 » received within 20 days of delivery. It is up to the discretion of Sensory Souk to

accept or not accept any returns 20 days after delivery.

Refunds do not include shipping costs.
 Refunds will be in cash.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Non-Returnable Products
Please note that all of our chewy products are not returnable. Those items include (but are not limited to):

  • Speech Therapy Tools (opened package)

If you're not sure which products you should get, please feel free to reach out to us before placing an order.

3. Do you deliver internationally?

Unfortunately, we don’t ship internationally at the moment.

4. what can i do if my item is damaged or faulty when delivered?

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at orders@sensorysouk.com and we will reply with instructions on how to exchange your item.

5. If i made an error while entering my shipping details, is it possible to correct this?

Local/Qatar delivery: Our customer service agent will contact you and request you to send your complete location(with location pin).

6. How do i contact customer service?

Call or WhatsApp us at +974 5512 3374 or email us at orders@sensorysouk.com

7. What are your shipping rates?

Delivery in Qatar (Doha): 35 QR delivery charge on all orders within 2 business days.

Delivery in Qatar (Al Khor/Al Wakra): 50 QR delivery charge on all orders within 2 days.

8. How do i track my order?

You can contact us at +974 5512 3374