Help Center

We offer free next business day delivery in Qatar on orders of 25 QR or more. 

If you place your order by 6:00 am AST, your order will be delivered the same business day. If it's received after 6:00 am, it will be delivered the next business days.  Business days are Saturday-Thursday.

You will receive a message from our team indicating the delivery time-frame and the amount due.

Due to the current situation, we only accept cash and kindly request you to have exact change at the time of delivery.

Due to health reasons, we are not able to accept a return or exchange on any of our chewy products. These items include (but are not limited to):

• Chewy Tools
• Chewy Tubes
• Pencil Toppers
• All ARK Brand Products
• Chewy Wrist Bands
• Bite Bands

We want you to be happy with your Sensory Souk purchase!

If you'd like to return or exchange items purchased through our website, please e-mail us at orders@sensorysouk.com with the following details:

» order number and date

» item(s) you wish to return (item name, barcode, quantity)

» reason for return

Once we receive this information, we will e-mail you a return-authorization code which you must include with your return. After you mail your package, be sure to e-mail us the tracking number so we know when to expect your return.

Products purchased through SensorySouk.com may be returned within 15 days of delivery for a refund or store credit (upon approval), minus your original shipping charge, if any.

For more information on our return policy, click here.

1. Check your bank account again.
2. Contact your credit card company.  It may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@sensorysouk.com