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Help Center

Help & FAQ

Shipping

How soon can I get my order?

Do you have any discounts on shipping?

When and where can I pick up my order in Qatar?

Payments

What forms of payment do you accept?

Can I pay you in person?

Return Policy

Are your chewy products returnable?

How can I return a product?

I haven't received my refund yet. What should I do?

Privacy

Do you sell your customer's information to third parties?

Order Tracking

How can I see if my order has been shipped or not?

Rental Program

How does Sensory Souk clean the products for rent?

What happens if I'm missing a product's part?

What happens if the product breaks or is damaged during my rental?

Do I need to keep the box or packaging that the product came in?

What do I do if I need a rental extension?

What if I need a product that's not in your rental program?

Can I cancel my order?

Are the products delivered with batteries?

More questions

Wholesale

Do you offer your products at wholesale prices?

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