Help Center

Transit times depend on destination.

Yes we do! For local delivery in Qatar, we are offering a 50% off shipping coupon that's valid until April 15.

If you place your order by 12:00 pm (Noon) AST and choose the Local Pickup option, you can collect your order the next business day from Child Development Center in West Bay. You will receive an email with information on when your order will be ready and what documentation you need in order to collect it.

We accept the following credit cards: American Express, Visa, Discover, Mastercard.

All of our orders are processed here through our website and must be paid using credit card or Apple Pay.

Due to health reasons, we are not able to accept a return or exchange on any of our chewy products. These items include (but are not limited to):

• Chewy Tools
• Chewy Tubes
• Pencil Toppers
• All ARK Brand Products
• Chewy Wrist Bands
• Bite Bands

We want you to be happy with your Sensory Souk purchase!

If you'd like to return or exchange items purchased through our website, please e-mail us at Orders@SensorySouk.com before mailing or returning your package with the following details:

» order number and date

» item(s) you wish to return (item name, barcode, quantity)

» reason for return

Once we receive this information, we will e-mail you a return-authorization code which you must include with your return. After you mail your package, be sure to e-mail us the tracking number so we know when to expect your return.

Products purchased through SensorySouk.com may be returned within 15 days of delivery for a refund or store credit (upon approval), minus your original shipping charge.

For more information on our return policy, click here.

If you've not received your refund yet, please follow the below steps in this order:

1. Check your bank account again.
2. Contact your credit card company.  It may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at Orders@SensorySouk.com

No we do not. We value your privacy and you as a customer. We do not sell, rent, or lease any information about our customers. 

Visit our order tracking page, enter your details, and the most up-to-date information on your order will show.

Sensory Souk takes the health and safety of your children very seriously. Products are cleaned before and after they are rented, using 100% all-natural antibacterial cleaning products. There will be some wear-and-tear on the products as they are not brand new. It is, however, still the responsibility of the customer to return the products to us in their original, clean condition.

If you are missing a toy’s part, you have 2 days to find and return it. In the event that you are unable to locate the missing part you will incur a missing parts fee. Please feel free to contact Sensory Souk in the event that a toy’s part is misplaced and we will be happy to work with you.

We rent out high quality products and expect each toy to be returned in working order. If a toy is damaged or broken during a rental period, we will determine the extent of the damage and charge a replacement value shown in the invoice, if applicable. This charge excludes the charge for the original rental period.

Yes, you do. All toys rented out in bags, containers or boxes, should be returned in their original packaging unless it is shrink wrap. If a toy is returned without the respective bag, container, box or wrapping, the customer will be charged for the retail cost of a new box, container or bag for the toy.

A few days before your rental period ends, you will receive a friendly reminder (e-mail). If you want to keep the toys longer, you will need to purchase more rental time. Please visit our website to see if your desired rental dates are available.

If for any reason we do not stock a particular toy, please let us know, as we are new to this business and want to make it a success. We are always looking to improve the service we offer as well as our selection.

You may cancel/change your order free of charge 24 hours before your delivery date. If you cancel your order less than 24 hours before your delivery date and a delivery is attempted, a fee of 50 QAR will apply.

Yes, the products are loaded with batteries when they are delivered. We do not replace a battery if it dies while the customer has the product.

If you have more questions, please feel free to contact us.

We would be happy to speak with you about providing our products in bulk at a wholesale rate.  Send an email to Info@SensorySouk.com to request more information.